Quality Science

10 class hrs, 1 cr.

Provides an orientation to a system of approaches for integrating continuous improvement into a business or organization.

Offered as needed.

20 class hrs, 2 cr.

Introduces a system of approaches for integrating continuous improvement into a business or organization.

Offered as needed.

10 class hrs, 1 cr.

Guides participants through an examination of who their customers are, how to serve them, what value is, and how it evolves.

Offered as needed.

20 class hrs, 2 cr.

Provides information and practice in process management and improvement. Uses a comprehensive simulation for practicing the quality tools of Continuous Process Improvement (CPI).

Offered as needed.

10 class hrs, 1 cr.

Simulates work environment designed to provide practice applying the key tools of process improvement. Participants assume jobs in a fi ctional company and experience the problems of a traditional workplace first-hand while collaboratively redesigning the system to increase productivity, employee morale, and quality.

Offered as needed.

10 class hrs, 1 cr.

Provides an overview to the ISO 9000 Series, a set of international standards developed to provide direction in the design, assessment, and maintenance of quality systems. Includes history, standards, and the resources required of an organization desiring to implement them.

Offered as needed.

10 class hrs, 1 cr.

Prepares participants in companies that will undergo ISO 9000 registration.

Offered as needed.

10 class hrs, 1 cr.

Provides an understanding of the quality auditing process, with particular focus and application on internal quality auditing and associated role of corrective action.

Offered as needed.

24 class hrs, 2 cr.

Provides an opportunity to learn and practice eff ective team skills using a variety of learning modules, including team activities, simulation, role-play, meeting practice, presentations, self-assessments, surveys and discussion.

Offered as needed.

20 class hrs, 2 cr.

Presents team facilitator and team facilitation skills through a variety of learning modules, including team activities, videotaping, simulation, role-play, meeting practice, presentations, self-assessments, surveys, process analysis, and discussion.

Offered as needed.

10 class hrs, 1 cr.

Examines the merit of teams and how teams might support their organization’s business strategy through team activities, simulation, role-play, meeting practice, presentations, self-assessments, surveys, individual exercises, and discussion.

Offered as needed.

32 class hrs, 3 cr.

Prepares participants for developing and implementing Statistic Process Control (SPC) in their organizations.

Offered as needed.

12 class hrs, 1 cr.

Shows how the continuous improvement of product and service quality has become the primary driver for increasing productivity, customer satisfaction, and employee involvement. Covers the use and interpretation of gauge capability studies and statistical control of a gauge setup.

Offered as needed.

12 class hrs, 1 cr.

Introduces Just-In-Time (JIT) core techniques for manufacturing organizations using simulation exercises.

Offered as needed.

10 class hrs, 1 cr.

Provides practical ideas and tools for reducing cycle time in a manufacturing or service setting.

Offered as needed.

20 class hrs, 2 cr.

Presents a process for organizational change and growth by facilitating the organizational strategy decision making process for managers and other leaders. Participants will complete an action plan to take back to their workplace to initiate a change process or strengthen the strategic plan for their organization.

Offered as needed.

20 class hrs, 2 cr.

Assists in understanding the changing role of leadership. Participants will examine the skills, roles, and styles that leaders must understand and encourage in others to improve organization effectiveness.

Offered as needed.