Complaints & Concerns

Chemeketa Community College supports your right to voice your concerns if you believe you’ve been harassed, discriminated against, or are not receiving appropriate accommodations. We urge you to use our processes and contacts to achieve a resolution to any issues -

Karen Alexander 
503.399.5276 
Bldg. 2, Rm. 174 (Salem campus)

 

Executive Dean of Student Development
503.399.7619
Bldg. 3, Rm. 272B

Discrimination or Harassment on the Basis of Disability

Chemeketa Community College policy prohibits any college employee, representative or student from engaging in harassment or discrimination of another member of the college community on the basis of disability.


Harassment is verbal, visual, or physical behavior that can reasonably be perceived by the receiver as unwelcome/offensive and refers in a demeaning way to a disability, creates a hostile educational environment, and subjects students to different terms or conditions based on disability.


The college will not tolerate such behavior and will promptly attend to complaints.


If you’ve been harassed or discriminated against, report your concern through these steps.

Accommodation Disagreements with Disability Services Staff

If you cannot directly resolve an issue with the disability services staff member or if you do not feel comfortable discussing this directly with the staff member, you may contact the appropriate supervisor.


Process –

  • The supervisor will attempt to resolve your concerns regarding the staff member
  • The supervisor may contact other necessary staff in an effort to clarify and resolve the situation
  • Most situations are positively resolved through supervisor support and mediation
  • You and other involved parties will be notified by the supervisor of progress, findings or resolution within fourteen business days
  • Due to the urgency of many issues, it is likely that many problems will be resolved much sooner

If you have concerns regarding your disability services staff or your in-class service providers, contact–

Karen Alexander
503.399.5276

If you have concerns regarding your accommodation services or the Director of Disability Services, call the Dean or designee at 503.399.8111.

 

College ADA Coordinator

Alice Sprague

503.399.2537

 

At any time during this informal resolutions process, you may choose to submit a complaint or file a formal grievance. See the college's Student Rights and Privileges for information on these procedures.


Accommodation Disagreements with other College Employees and Departments

Process–

  • Discuss your concerns with your Accommodation Specialist
  • Your Accommodation Specialist will assist you in resolving concerns by clarifying your concerns and facilitating communication with the staff person, program, department, or organization
  • Your Accommodation Specialist may contact the appropriate department chair, dean, or other staff in an effort to clarify and resolve the situation
  • Most situations are positively resolved through the Accommodation Specialist's support and mediation
  • You and other involved parties will be notified by your Accommodation Specialist of progress, findings or resolution within fourteen business days
  • Due to the urgency of many issues, it is likely that many problems will be resolved much sooner

At any time during this informal resolutions process, you may choose to submit a complaint or file a formal grievance. See the college's Student Rights and Privileges for information on these procedures.

Other Resources for Reporting Discrimination

If you encounter disability discrimination outside of the college, you may file a complaint with these organizations—


U.S. Department of Education's Office for Civil Rights
915 Second Avenue, Room 3310
Seattle, WA 98174-1099
Phone: 1.206.220.7900
Fax: 1.206.220.7887


Disability Rights Oregon
620 SW Fifth Avenue, Suite 500
Portland, OR 97204
Phone: 503.243.2081 or 1.800.452.1694
TTY: 503.323.9161 or 1.800.556.5351
Fax: 1.800.513.2321

Contact Us

Salem Campus
Building 2, Room 174
Phone: 503.399.5192
Fax: 503.399.6178
E-mail Disability Services