Competent Staff Guidelines

A competent staff:

Knows how to explain how to get from nearest bus stop to center

Knows bus routes near center

Knows where to find accommodations list

Knows how to show customer adaptive devices or software

Knows how to use relay service and Speech-to-Speech Language Line

Knows how to produce material in Braille, on audio cassette or large print

Knows how to request an ASL or language interpreter

Has received training on:

Resume writing

Using the different computer systems used by the customers

Resume posting on the Internet

Interviewing skills

I-Match Skills

Workshop schedules

Americans with disabilities Act as it pertains to the one-stop centers customers at the websites below:

Customer Service fact sheet from Job Accomodations Network at http://www.jan.wvu.edu/media/telefact.doc

Reaching out to Customers with Disabilitieshttp://www.ada.gov/reachingout/intro1.htm

and  At Your Service http://www.wiawebcourse.org/

Accessibility and accommodations for all customers

JAN's listing of accommodations for particular disabilities athttp://www.jan.wvu.edu/media/fact.html

Or a variety of work situations and the accommodations used at http://www.jan.wvu.edu/media/SitandSol.html

Updated August, 2006 by Sheila Johnson