Reporting Complaints & Concerns
We strive to provide a safe place for you to learn. If you are experiencing an issue, please let us know through one of methods below.
Providing a Safe Place to Learn
If you are experiencing an issue, please let us know through one of methods below.
For immediate help, in an emergency –
- Call 911 for law enforcement, medical or hazard assistance
- Chemeketa public safety at 503.399.5023
APPEAL A GRADE
The process to file a grade appeal is through the online grade appeal form available on the Student Forms page.
- When a student believes that he or she has been given an inappropriate grade, the student will speak directly with the instructor and attempt to resolve the issue.
- If a student receives an unsatisfactory or no response from the instructor, the student may appeal the grade by completing the online grade appeal form and attaching supporting documentation of the facts cited in the appeal
- The appeal must be submitted no later than 30 calendar days after the grade is posted for the academic term of the dispute. No exceptions will be made to this deadline. Please note, professional-technical program specific deadlines for grade appeals supersede this college-wide deadline for appeal.
- The grade appeal case, including the original appeal and supporting documentation, is forwarded to the appropriate academic dean or director via email
- The academic dean or director has 30 calendar days from the date of receipt to respond to the student via email. The decision of the academic dean or director is final, and there is no further appeal beyond this point
CONCERNS ABOUT INSTRUCTION
If you have concerns or questions about instruction , we encourage you to contact your instructor first to allow them the chance to address your concerns. If you have done this without satisfaction, please contact the academic dean for that field of study.
For help identifying which dean to contact, please contact the Office of the Executive Dean of Students by email or phone 503.399.5076.
CONCERN ABOUT A STUDENT
If you are concerned about a student who may need assistance or believe a student has violated the student code of conduct, you can submit the student concern reporting form, or contact the Office of the Executive Dean.
Student rights and the process for resolving conflicts are described in our Student Rights and Responsibilities.
Students should attempt to resolve any grievances they may have with their school first. Should attempts to resolve these problems with appropriate school officials fail, or should the student be dissatisfied with the final outcome of the college complaint process, then the Higher Education Coordinating Commission (HECC), can respond to a formal complaint. Students may contact the Higher Education Coordinating Commission, 3225 25th St. SE, Salem, OR 97302 or by sending an email to email@example.com.
Students may also access our Complaints web page at https://www.oregon.gov/ highered/about/Pages/or visit the complaints page at NC-SARA’s website: https://nc-sara.org/ complaints.aspx student-complaints
SEXUAL HARASSMENT, DISCRIMINATION OR VIOLENCE
If you have experienced sexual harassment, discrimination, assault, dating or domestic violence or stalking, you can submit the sexual misconduct reporting form or contact our Title IX Coordinator.
NONSEXUAL HARASSMENT OR DISCRIMINATION
If the issue is between students or a student and an employee, please contact –
Office of the Executive Dean of Students
Salem Bldg. 3, Rm. 272
Salem Bldg. 2, Rm. 214
If HR has a conflict of interest, contact –
Salem Bldg. 2, Rm. 216
FINANCIAL AID COMPLAINTS
Ryan WestSalem Building 2, Room 200
To file a confidential complaint regarding accommodating the needs of people with disabilities, contact –
Student Disability Related Complaints webpage
Salem Building 2, Room 174
Salem Building 2, Room. 214
To report a crime or a person you consider potentially dangerous, contact –
Public Safety Office
503.399.5023 (24-hour hotline)
Call 911 if there is immediate danger